Particularly after a Windows Update (KB4074588), several users reported that their Logitech Unifying Receiver stopped working and they were unable to use it to connect with their Logitech peripherals connected to the computer.
What Causes Logitech Unifying Receiver Not to Work?
Along with a potential Windows update, there are also several other reasons why your receiver might not work. Some of the reasons why the Logitech Unifying Receiver doesn’t work are but not limited to: Before we start with the solutions, make sure that you have administrator access on your computer and the Unifying Receiver is not broken physically. Moreover, make sure your all chipset drivers are installed. Also, check if your system’s firmware/BIOS is updated to the latest build. Also, check if your dongle’s connections are not loose. Steps can be summarized as :
Solution 1: Install Unifying Software
The first and foremost step which you should try is installing the unifying software on your computer. To guarantee smooth operation, Logitech specifically a software which makes sure that there are correct drivers installed as well as the device is syncing properly. Now try connecting your Logitech peripherals and check if the issue is resolved.
Solution 2: Copy the Driver File
If the unifying receiver is not working, you should check if you have the driver file installed on your computer. Each version of Windows has a proper USB driver which allows for communication devices such as Logitech Unifying Receiver to work on your computer. If these drivers are missing, you will not be able to operate the device.
Solution 3: Uninstall Problematic Software
There were also several cases where users reported that other third-party applications conflicted with the receiver module and forced it not to work. This can include applications that are similar to Unifying software. If they are not present or you suspect they are corrupt, you can cut/paste them to an accessible location (in case we need to replace them) and download fresh drivers from (here). One noticeable application was MotioninJoy. You can also troubleshoot by uninstalling other similar applications from your computer.
Solution 4: Use SetPoint
Another workaround that works for some users was using the SetPoint software from Logitech. SetPoint is an application that allows people to customize mouse buttons and keyboard keys in addition to configuring other device settings. According to them, installing SetPoint automatically detected the peripherals connected.
Solution 5: Power Cycle your Computer
If all the above methods don’t work, we can try power cycling your computer properly. Power Cycling is an act of completely draining your computer’s power so all the temporary configurations can get reset. This will solve the problem if your computer is in an error state.
Solution 6: Uninstall Problematic Windows Update
If you have exhausted all the possible workarounds for your Logitech Unifying Receiver, we can go ahead and uninstall the problematic Windows Update. There were lots of users who complained that their device became unusable after a Windows Update was installed on the computer. If you see the update, right-click on it and select Uninstall. After uninstalling the update, restart your computer properly. Check if you can use your Unifying device properly. If you can, you can head over to Microsoft’s official website and download a hotfix for preventing driver updates from reinstalling. Make sure that you run the hotfix using administrator privileges.
Solution 7: Disabling the Power Saving for USB
If your device is working but it stops working in the middle of something while using your mouse, it’s possible that you are suffering from a Power Saving feature by Windows. It basically stops the driver to increase your battery life. You can disable the Power Saving feature for your USB drivers using this method, follow these steps:- If none of these fixes helped you at all, it’s possible that the port you are plugging the dongle in is not working properly. We suggest you try changing the port and check if the issue persists. If it does persist you can try to install the USB drivers provided by your device manufacturer, especially if you have a Laptop you should try downloading the USB driver provided on their website, it might be a bit older but it will be stable and work with your device as it should. If that doesn’t help you as well, it’s possible that it’s the issue with the dongle itself and you will have to contact Logitech support through their ticket system (here).
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